Friday, October 24, 2008

Attitude Adjustment

I know the economy is bad. I know we’re all struggling to get by. I know sometimes it’s raining and sometimes your dog dies and sometimes you just have a really bad day. And that’s fine. It happens to all of us.

But I’m getting more and more suggestions for RAZZBERRIES these days, it seems, from folks complaining about the attitude that they’ve been getting at truck stops across the country.

I won’t say it’s reached epidemic proportions yet, but the monkey has definitely escaped from the lab and infected more than a few people. I had a couple of calls recently about one truck stop that blocked off the majority of its parking lot and told truckers those spots were reserved for a biker event that was coming to town.

That’s all well and good, but one caller told me he just wanted to park his truck and go take a shower. He was very rudely told by the manager of the establishment that he was not welcome there and that the spaces were reserved for bikers. Another caller told me he had a very similar experience at the same place.

Then there was the guy who went to buy fuel and couldn’t use his card because the pump wasn’t on, so he went to the fuel desk to ask for help and was confronted with a line of people buying everything in the store except fuel. He simply asked the woman at the fuel desk if she could turn the pump on and was very rudely told that he would have to wait in line. He finally had to go and get the manager just to get the pump turned on.

And then there’s Diesel Dave Sweetman’s latest column in Land Line Magazine, for another example.

I don’t know what’s going on out there, but it sounds like some of these folks could use a serious attitude adjustment. So for anyone reading this who happens to work at a truck stop, let me help clue you in on something.

You work at a truck stop. The key word there is “truck.” Truckers are your bread and butter, your lifeblood, your main reason for existing. There are plenty of truck stops out there. And trucks have these things on them called wheels that allow them to keep on rolling right past your truck stop and on to the next one.

You see, the other key word in your business is “stop.” If the trucks don’t stop, your money most definitely will.